Shipping & Returns Policy
For orders within Australia all shipping is provided free of charge using Australia Post Express service. This requires signature on delivery and will take 2 – 6 working days depending on your location, most are received within 2-3 working days.
For International orders shipping is based on weight at $65 for orders between 0 and 0.5kg. We use Australia Post Express Courier International. This requires signature on delivery and will take 7 – 10 working days. The 10% Australian Goods and Service Tax (GST) will not be charged by Willie Creek Pearls however, please make note that customers are liable to pay their own country’s import duty taxes on receipt of your package. Please ensure you research these duties and taxes and if you are liable to pay them.
Willie Creek Pearls offer a 100% lifetime guarantee on the quality and workmanship of the products that we sell. We will happily repair or replace any goods that we sell that have a fault (not normal wear and tear) that would not normally be detected at the time of purchase.
Before your purchase is shipped to you, the items are personally inspected to ensure they are in perfect condition. Please notify us immediately if your item arrives damaged or in a condition that you are not satisfied with. Ph: 1800 799 999.
Willie Creek Pearls requires you to notify us of any intention to return the item within 7 days of receiving your order. If the item and packaging is in its original condition and unused we will be happy to provide a full refund if the item does not meet your expectation. We cannot be responsible for return postage for a simple change of mind however should the item be faulty or damaged we can arrange to have a post bag sent out to you at no charge.
We make all efforts to ensure that the photography of our pearls on the online store is a true representation of the pearl’s virtues. Please bear in mind that all pearls vary in colour, size, complexion, lustre and shape. Being a natural product, pearls may have some natural markings.