Willie Creek pearls faq

FAQ

SHIPPING DETAILS

For orders within Australia all shipping is provided free of charge using Australia Post Express service. This requires signature on delivery and will take 2 – 6 working days depending on your location, most are received within 2-3 working days.

INTERNATIONAL ORDERS:

For International orders shipping is based on weight at $65 for orders between 0 and 0.5kg. We use Australia Post Express Courier International. This requires signature on delivery and will take 7 – 10 working days. The 10% Australian Goods and Service Tax (GST) will not be charged by Willie Creek Pearls however, please make note that customers are liable to pay their own country’s import duty taxes on receipt of your package. Please ensure you research these duties and taxes and if you are liable to pay them.

RETURNS POLICY

Willie Creek Pearls offer a 100% lifetime guarantee on the quality and workmanship of the products that we sell. We will happily repair or replace any goods that we sell that have a fault (not normal wear and tear) that would not normally be detected at the time of purchase.

Before your purchase is shipped to you, the items are personally inspected to ensure they are in perfect condition. Please notify us immediately if your item arrives damaged or in a condition that you are not satisfied with. Ph: 1800 799 999.

Willie Creek Pearls requires you to notify us of any intention to return the item within 7 days of receiving your order. If the item and packaging is in its original condition and unused we will be happy to provide a full refund if the item does not meet your expectation. We cannot be responsible for return postage for a simple change of mind however should the item be faulty or damaged we can arrange to have a post bag sent out to you at no charge.

We make all efforts to ensure that the photography of our pearls on the online store is a true representation of the pearl’s virtues. Please bear in mind that all pearls vary in colour, size, complexion, lustre and surface. Being a natural product, pearls may have some natural markings.

DISCLAIMER

Willie Creek Pearls disclaims, to the extent permitted by law, all warranties, endorsements or representations, express or implied, with regard to the data on this site. Willie Creek Pearls further does not warrant or accept any liability in relation of the quality, accuracy or operability of the data.

This website contains information, documents, data, images, and pages prepared by Willie Creek Pearls, and the data was formulated with due care. However, Willie Creek Pearls Incorporated, do not warrant or represent that the data is free from errors or omissions, or that the data is exhaustive.

Willie Creek Pearls and its Employee’s, Contractors and Executive Team, do not warrant the accuracy, completeness or currency of information that is made available through this site.

Willie Creek Pearls and its employee’s, Contractors and Executive Team, will not be liable for or in connection with any loss or damage arising from any inaccuracies, errors or omissions in information made available through this site.

However, Willie Creek Pearls will endeavour to ensure that information is updated as soon as practicable when it becomes aware that material changes have occurred.

Users of this website will be, and are responsible for making their own assessment of the data and should verify all relevant statements and information with their own professional advisers.

Information and data on this website is subject to change without notice.